Effective date: September 16, 2026
1. Who we are
No Mercy Pest Control ("No Mercy", "we", "us" or "our") provides residential and commercial pest-control services in Surrey and surrounding communities in British Columbia. This Privacy Policy explains how we collect, use, disclose, retain and protect personal information when you contact us, request a quote, use our website, or submit a lead form through platforms such as Facebook or Instagram.
2. Information we may collect
Depending on how you contact us, we may collect information such as:
- your name, phone number and email address;
- your city, service address or general service area;
- whether the property is residential, commercial or another property type;
- details about the pest issue, requested service, scheduling needs and communications with us;
- photos or other information you choose to send to help us understand a pest concern;
- quote, service, invoice and payment-related records when you become a customer; and
- basic technical information that may be processed by our website host or security tools, such as IP address, browser/device information and server logs.
3. Website forms and Meta lead forms
If you submit our website quote form, the information you enter is used to respond to your request and may be processed by service providers that help us operate the website and business.
If you submit a lead form through Facebook, Instagram or another Meta service, Meta may collect the information you enter and provide it to No Mercy Pest Control. Meta's own privacy terms also apply to information processed on its platforms. We use information received from a Meta lead form to contact you about the pest-control service or quote you requested.
4. How we use personal information
We may use personal information to:
- respond to questions and quote requests;
- identify your pest-control needs and discuss recommended next steps;
- schedule, provide and follow up on services;
- communicate about appointments, reports, invoices, payments and account matters;
- maintain business, service and regulatory records;
- protect our website, customers and business from spam, fraud, misuse or security issues;
- improve our customer service, website and business operations; and
- send promotional communications only where permitted by applicable law and your consent, where required.
We do not sell personal information.
5. Consent and choices
When you submit a quote request or contact us about service, we use the information you provide for the purposes reasonably connected to that request. If we want to use your information for a new purpose that requires additional consent, we will seek that consent where required. You may withdraw consent to optional uses, subject to legal or contractual restrictions and reasonable notice.
6. Service providers and disclosures
We may share personal information with service providers only as reasonably necessary to operate our business, communicate with you or provide the requested service. These may include website hosting and form-processing providers, email and communications providers, advertising/lead platforms, and professional or technical service providers.
Our current technology providers may include Netlify for website hosting and forms, ImprovMX for email forwarding, Google/Gmail for email access, Resend for outgoing email delivery, and Meta for Facebook/Instagram lead forms and advertising. These providers may process information in Canada, the United States or other jurisdictions and may be subject to the laws of those jurisdictions.
We may also disclose information when required or permitted by law, or when reasonably necessary to protect rights, safety, property or the integrity of our services.
7. Cookies, analytics and advertising technology
Our current website uses basic hosting and form functionality. As of the effective date above, we have not intentionally installed Google Analytics or the Meta Pixel on the website. Our hosting provider may still use essential technical mechanisms and server logs needed to deliver, secure and operate the site.
If we add analytics, advertising pixels or other tracking technologies later, we will update this Privacy Policy and provide any notice or consent mechanism required by applicable law.
8. Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including responding to inquiries, providing service, maintaining business or regulatory records, resolving disputes and meeting legal obligations. When information is no longer reasonably required, we may securely delete or anonymize it, subject to applicable record-retention requirements.
9. Safeguards
We use reasonable administrative, technical and organizational safeguards appropriate to the nature of the personal information we handle. No internet transmission or electronic storage system can be guaranteed to be completely secure, but we take reasonable steps to reduce the risk of unauthorized access, use or disclosure.
10. Access and correction
You may contact us to ask about personal information we hold about you, request access to it, or request correction of inaccurate information, subject to applicable legal exceptions. We may need to verify your identity before responding to certain privacy requests.
11. Privacy questions or requests
For privacy questions, access/correction requests, or concerns about how we handle personal information, contact:
No Mercy Pest Control
Surrey, British Columbia, Canada
Email: info@nomercypest.com
Phone: (778) 955-7378
12. Changes to this Policy
We may update this Privacy Policy as our services, technology or legal obligations change. The updated version will be posted on this page with a revised effective date.